TIP POLICY

IF YOU ARE HAPPY WITH YOUR SERVICES AND WOULD LIKE TO LEAVE YOUR STYLIST A TIP, THEY ACCEPT TIPS PAID IN CASH, VENMO OR CHECK.

RETAIL POLICY

WE ARE FIRM BELIEVERS IN USING THE HIGHEST QUALITY PRODUCTS TO GET THE BEST RESULTS. HOWEVER, IF FOR ANY REASON YOU ARE DISSATISFIED WITH A PURCHASE, PLEASE RETURN PRODUCTS FOR EXCHANGE OR STORE CREDIT WITHIN 14 DAYS OF PURCHASE. WE DO NOT OFFER CASH BACK FOR RETURNS ON ANY PRODUCTS, ONLY STORE CREDIT.

SERVICE SATISFACTION

IF YOU ARE NOT TOTALLY SATISFIED WITH YOUR SERVICE, WE WILL GLADLY PROVIDE YOU A “REDO” SERVICE. REDO SERVICES ARE SCHEDULED EXACTLY LIKE REGULAR APPOINTMENTS AND ARE PROVIDED AT NO CHARGE. TO QUALIFY FOR A REDO SERVICE, PLEASE CONTACT US WITHIN 10 DAYS OF YOUR ORIGINAL SERVICE DATE. YOUR REDO SERVICE APPOINTMENT WILL BE SCHEDULED WITH THE SAME STYLIST WHO PERFORMED THE SERVICE. NO REFUNDS ARE GIVEN FOR SERVICES.

CANCELLATIONS AND NO-SHOWS

 A VALID CREDIT CARD IS REQUIRED TO RESERVE ANY APPOINTMENT.
TO AVOID A NO SHOW CHARGE AND ENSURE APPOINTMENT AVAILABILITY FOR OTHER GUESTS, PLEASE RESCHEDULE OR CANCEL APPOINTMENTS WITHIN 24 HOURS OF THE SCHEDULED SERVICE. IF THE APPOINTMENT IS CANCELLED IN LESS THAN THE 24 HOURS, WE RESERVE THE RIGHT TO CHARGE 50% OF THE SCHEDULED SERVICE. IN THE EVENT OF A NO-SHOW, WE RESERVE THE RIGHT TO CHARGE 100% OF THE MISSED APPOINTMENT.
PLEASE BE ADVISED THAT IF YOU ARE MORE THAN 15 MINUTES LATE FOR YOUR APPOINTMENT, WE MAY NOT BE ABLE TO PROVIDE THE SERVICE FOR WHICH YOU HAVE BEEN SCHEDULED AND A CANCELLATION FEE WILL APPLY.